Business Continuity

Business Continuity

By providing supply chain reliability, Armstrong demonstrates its Credo of “building trust.”

BUSINESS-CONTINUITY

Approach

Three generations of continuity of ownership and operating philosophy have generated consistent, reasonable, annual profits each year since 1957. Armstrong’s foundation of fiscal continuity enables investments in functional continuity, resulting in supply chain reliability. Our disaster recovery objectives are to protect human assets, protect informational assets and provide for continuity of operations.

Data Continuity

Armstrong employs technology and processes to minimize the impact of a disaster and provide for timely recovery within our existing headquarters facility in Memphis, Tenn. In the event this is not possible, Armstrong operates a redundant data center in Dallas, Texas, enabling any service outage to be restored within two hours.

Additionally, UniGroup has a similar contingency plan to support Armstrong and all agents of United Van Lines and Mayflower Transit.

Should technology or software fail, Armstrong can revert to manual processes. While such an action would impair efficiencies, it could be done until no longer necessary.

Operational Continuity

Armstrong has contingency plans to resume operations at other locations should such action become necessary. These plans are maintained and tested on a frequent basis.

In the event of a business disruption or disaster that impairs or destroys our physical operating locations, Armstrong has contracted an outsourced supplier to provide all key elements needed to restore operations quickly, anywhere across North America. Elements provided include: temporary mobile or commercial office space; power generation; computer systems and equipment; and phone and Internet communication.

  • "Our driver, Luke, and his two guys were great. They were very friendly, respectful and trustworthy around my wife and kids. Great to partner with!”
    B.B., April 2016
  • "We had an incredibly difficult move. Our driveway has a steep incline and very far from the street where the truck was. The team out on our move worked incredibly hard and was very positive in a difficult situation. They were amazing and an excellent group of guys.”
    G.K., April 2016
  • "Our driver, Mack, was extremely professional and courteous and took very good care of us through the process.  This was our first time to have a company move our belongings and he helped us through the entire process and made us feel very comfortable. Our things were packed well, treated with extreme care, and unpacked/put away just as carefully as they had packed them up.  We cannot say enough good things about our experience both with the move and with Mack!”
    J.B., April 2016
  • “Words cannot express of thankful we are for our coordinator, Truc. She was so compassionate, empathetic and extremely knowledgeable about her job. We had such an amazing experience with her and your company. Thank you!”
    R.P., April 2016
  • “The packing crew (both sending & receiving) were very professional and courteous.  We appreciate their positive attitudes and excellent work ethic!”
    J.B., April 2016