Quality Assurance

It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.

At Armstrong Relocation – Birmingham we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.

One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company – our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.

Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.

ISO 9001

Our Customers' Experience

"I greatly appreciate your willingness to support our efforts to provide care to the community [delivering COVID-19 supplies]. Armstrong (people and solution) continues to exceed my expectations for our partner and I hope that one day we can return the favor." J.E.

Wonderful experience, from the initial estimate request to delivery and setup of household goods. Highly recommended! S.C.

Courteous and efficient at all levels--from Gary and Marcus coordinating the move to the actual moving guys who were very professional and able. T.D.

Susanna Moore, Marcus Little and movers Anthony and Nate all a professional, great job. We are very satisfied. J.D.

Start to finish process was smooth and employees were friendly. B.B.

Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly! S.B.

Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be. T.S.

Outstanding service. Our rep - Jim Haberstroh - was very helpful in communicating expectations and went over and above to help make this move happen. A.O.

Armstrong Relocation made our corporate office move one of the easiest and most hassle-free experiences I've ever had. From the initial meetings, to the follow-up walk-throughs and moving classes, and finally the weekend of the move itself, you and the Armstrong team were always on hand and willing to help wherever needed. T.B.